Wednesday, March 19, 2014

To BDO La Trinidad, Please Have Compassion For Your Clients

This morning, I went to the branch of Banco De Oro located along Km. 4 in La Trinidad. As usual, there's a long line of customers. I've been to this bank several times in the past and I have to say that the line this particular morning was longer than usual. A few more people and it would've reached the exit door.

There are two lines - one for single transactions and another for multiple transactions. The line for multiple transactions has chairs (about 10 to 12 chairs) for customers. However, the line for single transactions has no chairs at all. And this is what always pisses me off when I go to said bank.

Dozens of people have to stand there in line for long periods of time. When I was there this morning, I had to stand for nearly an hour before I got to the front of the line. I'm a guy in his 20's so the physical effects of having to stand there for an hour isn't much. My feet just got a little achy, that is all.

What concerns me are the other customers who don't have my youth. I'm talking about the older men and women and the sickly-looking folks who have to stand there in line for extended periods of time. The pregnant customers and senior citizens are often served first and that's good but what about the convenience of the other clients?

How can the employees of the bank sit there in their comfy and padded chairs and watch while their customers stand there shifting their feet every now and then to ease the numbness or a developing cramp?

To Banco De Oro La Trinidad, for the sake of decency, give your clients something to sit upon. They may be just standing there but they get tired as well. You are a multi-billion company. The cost of a few dozen chairs is just a pittance. You can have the chairs installed there with just a flick of a finger.

I find it ironic that every time I enter your door, the first thing I see is the big and bold statement on the wall that proclaims "We find ways." I'm sorry to break it to you but you are not finding ways, as far as the convenience of your customers is concerned.

Hopefully, the next time I enter your door, there'll be a chair there where I can rest my weary legs.